Help Center
pjok64 FAQ — Frequently Asked Questions
From opening an account to withdrawing via bKash, bonuses to cricket betting — find answers to all common questions here.
Welcome to pjok64. On this FAQ page, we have answered the questions most frequently asked by players in Bangladesh in plain English. Account registration, deposits via bKash or Nagad, quick withdrawals, bonus conditions, slots and live casino, and responsible gaming — every topic is organized into five sections. Click the topic links below to go directly to your question.
Section 01
Account and Registration
To open an account at pjok64, you need an active mobile number, a unique username, and a strong password. In some cases, your national ID card or passport details may be requested for age verification. The registration process can be completed entirely in English and takes only a few minutes.
No, pjok64 rules allow only one account per person. Creating multiple accounts may result in bonus cancellation and suspension of both accounts. This rule is strictly enforced to maintain a fair gaming environment.
Click the "Forgot password?" option on the pjok64 login page. Enter your registered mobile number and a verification code will be sent to you. Once you enter the code correctly, you can set a new password. If you still have trouble, get help via 24/7 live chat.
pjok64 operates as a mobile-friendly website. You can open pjok64.cam directly from any Android or iOS browser and play normally. The site is fully optimized for smartphone screens, so there is no need to download a separate app.
Identity verification may be required for large withdrawal transactions. This is a standard process to ensure user security. Submitting a scanned copy of your national ID card or passport will complete the verification quickly. This process is fully secure and SSL-protected.
Section 02
Deposits and Withdrawals
Deposits from bKash to pjok64 are usually instant — in most cases the balance updates within a few seconds to a maximum of a few minutes. The minimum deposit amount is ৳300. If you have any issues with a transaction, contact live chat with your transaction ID.
Yes, Nagad and Rocket are both accepted as active payment methods at pjok64. Bank transfers are also available for deposits. The minimum deposit amount is the same for every method — ৳300. Use whichever mobile banking service you prefer.
Withdrawals at pjok64 are generally completed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. You can withdraw via bKash, Nagad, Rocket, or bank transfer. The process is faster if your verification is already complete.
pjok64 does not charge any transaction fees of its own. However, your mobile banking service provider (bKash, Nagad, Rocket) may apply a small charge according to its own terms. Check your mobile banking service's terms and conditions for the latest fee information.
Bank transfers at pjok64 can be made through Bangladesh's major commercial banks. Transactions are possible through Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other listed banks. Contact live chat for the full list.
If you want to cancel a withdrawal request before it is processed, contact live chat quickly. Once processing has begun, cancellation may not be possible. The process is usually completed within 10–45 minutes, so acting quickly is important.
Section 03
Games and How to Play
To bet on BPL matches at pjok64, go to the cricket section first. Both live betting during the match and pre-match betting before the match starts are available. You can bet on match winner, top batsman, total runs, and various other markets. The minimum bet amount and odds for each bet are clearly visible in the section.
The slots section at pjok64 features PG Soft's Fortune Tiger, Mahjong Ways, and Lucky Neko; Pragmatic Play's Gates of Olympus and Sweet Bonanza; JILI's Fortune Gems and Super Ace; and many more popular games. The games come with a variety of themes and features, so there is an option to suit every player's preference.
RTP, or Return to Player, is a statistical figure that indicates what percentage of money a game returns to players over the long term. It is a theoretical average — there is no guarantee of this in a single session. All games at pjok64 are verified for fair play by third-party auditors.
In the live casino section at pjok64, you can play Baccarat, Roulette, Blackjack, Sic Bo, and Teen Patti via live streaming with real dealers. Games from top providers including Evolution Gaming and Ezugi are available here. You can join a table at any time according to Bangladesh Standard Time (BST, UTC+6).
Yes, almost all games at pjok64 can be played on mobile without interruption. The site is optimized for small screens and the live casino runs smoothly on 4G or Wi-Fi connections. For the best experience, use an updated version of Chrome or Safari.
Section 04
Bonuses and Promotions
A 100% welcome bonus is available on your first deposit at pjok64, with a maximum bonus of up to ৳10,000. For example: deposit ৳1,000 and you get ৳1,000 bonus, making your total balance ৳2,000. Deposit ৳22,000 or more and you get the maximum ৳10,000 bonus, making your total ৳32,000. The bonus is added to your account automatically.
A 25x wagering requirement applies to the pjok64 welcome bonus. This means you must complete bets totaling 25 times the bonus amount before withdrawing. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing. Progress toward meeting the requirement can be seen in your account.
The pjok64 VIP program has 4 levels. The Bronze level offers up to 0.2% weekly cashback, Silver offers 0.5%, Gold offers 0.8%, and Platinum offers 1.0% weekly cashback. Moving to higher levels also brings access to priority support and special promotions.
VIP levels at pjok64 progress through regular play and staying active. The more games you play and the more active you are on the platform, the faster you can advance to the next level. Contact live chat support to find out the specific conditions for each level in detail.
Yes, pjok64 offers special promotional deals during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and other special occasions. These offers are available for a limited time and separate terms and conditions may apply. Visit the site regularly or ask support to stay up to date on the latest promotions.
Section 05
Security and Responsible Gaming
Yes, pjok64 keeps all personal and financial information secure through SSL encryption. Your information is never shared with third parties. For more details about our privacy policy, see the privacy policy page.
No. pjok64 is for people aged 21 and above only. The age verification process must be followed when creating an account. We are committed to keeping minors away from gambling and there is no compromise on this matter.
If you feel you need to control your gaming habits, contact pjok64's live chat. The support team will help you set a temporary break, set limits, or arrange a self-exclusion. For more information on responsible gaming, see the responsible gaming page.
If you notice signs such as being unable to stop playing, trying to chase losses, or gaming affecting other areas of your life, it is important to take a break. pjok64's support team is available 24/7 to assist in English. Talk to family or a trusted friend as well, and use the self-exclusion feature.
pjok64 only uses games from reputable providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These providers' games are regularly tested by independent auditors. Because Random Number Generator (RNG) technology is used, every game result is completely unbiased.
pjok64's support team is available in English via live chat seven days a week, twenty-four hours a day. You can also contact by email: [email protected]. Our team is always ready to help with any technical issues, transaction questions, or account-related support.
Still have questions? Contact support
Our English-speaking support team is available 24/7 to serve you.
Join live chat or send an email — you will get a reply quickly.
Email: [email protected] | For ages 21+ only